Privacy Policy

Herbal Nails & Spa - Mission Viejo values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website and SMS/Text Messaging services.

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and billing details when you visit our website, book appointments, or opt-in for messaging services
• Appointment details including services scheduled, appointment history, and special requests
• Website usage data, including IP address, browser type, and interactions via cookies
• Health information relevant to spa and beauty services (allergies, skin sensitivities, medical conditions that may affect treatments)

How We Use Your Information

Your information may be used to:

• Schedule, manage, and confirm appointments
• Provide personalized spa and beauty services
• Send appointment reminders, notifications, or promotional content (with your consent)
• Process payments and maintain billing records
• Respond to customer inquiries and provide customer service
• Improve our services using analytics and customer feedback
• Comply with legal requirements and maintain business records

Information Sharing

We respect your privacy and limit information sharing:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
• Information sharing to subcontractors in support services, such as appointment booking systems, payment processing, and customer service, is permitted
• We may share information when required by law or to protect our rights and safety
• All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse:

• Secure servers and encrypted data transmission
• Payment transactions are securely processed through certified payment gateways
• We do not store complete credit card information on our systems
• Regular security audits and staff training on data protection
• Limited access to personal information on a need-to-know basis

Your Privacy Choices and Rights

You have several options to control your personal information:

• SMS Opt-out: To stop receiving SMS/Text messages, reply STOP or OUT
• Email Opt-out: Click the unsubscribe link in any promotional email
• Data Access: Contact us to access, update, or delete your personal information
• Data Portability: Request a copy of your data in a portable format
• Marketing Preferences: Update your communication preferences at any time

Cookies and Tracking

We may use cookies and similar technologies for:

• Improved website functionality and user experience
• Analytics to understand how visitors use our site
• Remembering your preferences and login information

You can control cookies through your browser settings. Disabling certain cookies may impact your website experience and functionality.

Data Retention

We retain your personal information only as long as necessary for:

• Providing services and maintaining appointment history
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements

Children's Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through our website or other communication methods. Continued use of our website or services indicates your acceptance of the revised policy.